Case Study Triamun: Solving IT Integration Problems in the Health Care Sector with the Innovative Use of an ASP Software Solution

This paper presents the lessons learned from a case study about the integration of information systems in the health care sector. The company Triamun developed an ASP software solution for the seamless integration of a variety of different partners. The discussion of the integration project comprises four perspectives: business, processes, application, and technology. The case study contains a description of the company, its e-business strategy, parties involved, e-business software solution, and lessons learned. The case shows how a dominant market player created and implemented an industrywide software solution for an improved electronic data exchange in the healthcare sector. There are, however, limitations to an eventual industry-wide acceptance of the solution especially by players who are not part of the initiator’s business network. The analysis shows that existing governance structures were the key to the acceptance of this software solution. The likeliness for other partner to join in remains an open question.